LumiCraft Privacy Policy
At LumiCraft, located at 23 Loyang Way, #04-18 Loyang Industrial Estate, Singapore, Singapore, 508779, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us in any way related to our fine art ceramic restoration, bespoke glass etching, intricate pottery detailing, kiln-fired glazing, antique ceramics repair, and custom glassware design services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you express an interest in obtaining information about us or our products and services, when participating in activities on our site, or otherwise contacting us.
- Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing our service.
- Data from Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website to:
- Provide and manage our custom ceramic and glass detailing services.
- Process your inquiries and requests, including those related to fine art ceramic restoration or bespoke glass etching.
- Communicate with you about our services, promotions, and updates.
- Improve the efficiency and operation of our website.
- Monitor and analyze usage and trends to improve your experience with our services.
- Notify you of updates to our services or policies.
- Comply with legal requirements and processes.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Your Rights
In accordance with applicable data protection laws, including GDPR, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our physical address: 23 Loyang Way, #04-18 Loyang Industrial Estate, Singapore, Singapore, 508779.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, and the "Last Updated" date will be indicated at the top of the policy (though not explicitly displayed here as per instructions). We encourage you to review this Privacy Policy frequently to stay informed about our practices.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
LumiCraft
23 Loyang Way, #04-18 Loyang Industrial Estate
Singapore, Singapore, 508779